Please read carefully
This Privacy Policy applies to information collected through backtototalhealth.com and related online services. Back to Total Health West Hollywood and Back to Total Health Palm Springs coordinate care and may share relevant information for treatment as permitted by law. Website inquiries and appointment information are directed to the location best positioned to respond.
Protected health information may also be governed by the applicable practice’s HIPAA Notice of Privacy Practices. If this policy conflicts with a HIPAA notice, the applicable HIPAA notice controls for protected health information.
Information you provide
We may collect information you voluntarily submit, including:
- Name, email address, telephone number, and mailing address
- Appointment requests and scheduling information
- Information included in messages, forms, or communications
- Payment or transaction information processed by authorized providers
- Health-related information you choose to provide to a practice
Avoid sending urgent or highly sensitive medical information through general website forms or ordinary email. Contact the appropriate practice directly for instructions on secure communication.
Information collected automatically
Website technology may collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location, and interaction data. Cookies or similar technologies may support functionality, security, analytics, authentication, and user preferences.
You may adjust cookie controls in your browser. Some website functions may not operate correctly when cookies or scripts are disabled.
How information may be used
- Respond to inquiries and provide requested information
- Schedule and administer appointments or services
- Maintain, secure, analyze, and improve the website
- Process transactions through authorized third-party providers
- Send administrative or consented communications
- Comply with legal obligations and protect rights and safety
Service providers and third-party platforms
Information may be processed by vendors that support hosting, analytics, scheduling, communications, payment processing, security, and other operational functions. West Hollywood online scheduling uses Mindbody. Third-party services have their own privacy practices, and information you provide directly to them is also governed by their policies.
Personal information may also be disclosed when required by law, to protect rights or safety, in connection with a business transaction, or with your consent. We do not sell protected health information.
Security and retention
Reasonable administrative, technical, and physical safeguards are used to protect information. No internet transmission or storage system can be guaranteed completely secure. Information is retained for legitimate business, clinical, contractual, and legal purposes.
Your choices and California privacy requests
You may request access, correction, or deletion of certain personal information, subject to legal and clinical-record requirements. You may also opt out of marketing communications using the instructions provided in the message.
Submit a request to the practice associated with your information. Identity verification may be required before a request is completed. Patient medical record requests should be directed to the treating practice and are governed by applicable healthcare law.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through general website services without appropriate authorization.
Policy changes
This policy may be updated periodically. The revised version will be posted on this page with a new “Last updated” date.